1. Introduction

Welcome to MyCravings. By accessing or using our website, placing orders, or engaging with any of our related services (collectively referred to as the “Service”), you agree to comply with and be bound by these Terms of Use (“Terms”). Please read them carefully before using our Service.

If you do not agree with these Terms, you may not access or use our Service.

2. Use of Our Service

You agree to use the Service lawfully and responsibly. You must not:

• Engage in any fraudulent, harmful, or abusive activity.

• Interfere with or disrupt the operation of our Service.

• Violate applicable local, provincial, or federal laws.

We reserve the right to suspend or terminate your access if you breach these Terms.

3. Orders and Payments

All orders placed through MyCravings are subject to acceptance and availability.

• Payment must be completed in full before delivery.

• Prices, menu items, and promotions are subject to change without prior notice.

• MyCravings reserves the right to refuse orders for any reason, including but not limited to safety, availability, or operational constraints.

3.1. Special Requests and Allergies

We make every effort to accommodate dietary restrictions and allergies. However, we cannot guarantee the absence of allergens in our food due to cross-contact in our kitchen.

4. Delivery Policy

We offer delivery services only. Customers are responsible for providing accurate delivery information.

• Failed deliveries due to incorrect or incomplete information may incur additional fees.

• Delivery times are estimates and may vary due to unforeseen circumstances.

• You acknowledge that we are not liable for delays caused by traffic, weather, or other factors outside our control.

5. Account Responsibility

If you create an account to place orders, you are responsible for:

• Maintaining the confidentiality of your account credentials.

• All activities under your account.

• Immediately notifying us of unauthorized use of your account.

We are not responsible for any loss or damage arising from failure to comply with these responsibilities.

6. Intellectual Property

All content on MyCravings, including but not limited to logos, text, images, and design elements, is the property of MyCravings and protected under copyright and trademark laws.

You may not:

• Reproduce, modify, distribute, or display content without prior written permission.

• Use our intellectual property for commercial purposes without authorization.

7. Health and Safety

We follow strict food safety and hygiene standards. By using our Service, you acknowledge that:

• We strive to maintain high-quality food standards.

• We cannot be held liable for adverse reactions to food consumed, including allergies, dietary sensitivities, or other health conditions, unless caused by negligence on our part.

8. Limitation of Liability

To the maximum extent permitted by law, MyCravings is not liable for:

• Indirect, incidental, or consequential damages.

• Loss of data, profits, or business opportunities.

• Damages arising from delays, failed deliveries, or issues beyond our control.

Our total liability for any claim arising from your use of the Service is limited to the amount paid for the specific order giving rise to the claim.

9. Modifications

We may update these Terms at any time without prior notice. The latest version will always be posted on our website. Your continued use of our Service constitutes acceptance of the updated Terms.

10. Privacy

Your use of our Service may involve sharing personal information. Our Privacy Policy explains how we collect, use, and protect your information. By using our Service, you consent to the practices described in the Privacy Policy.

11. Complaints and Feedback

We welcome feedback and complaints. You can contact us at orders@mycravings.ca. We will make reasonable efforts to address concerns in a timely and fair manner.

12. Governing Law

These Terms are governed by the laws of the Province of New Brunswick, Canada, without regard to its conflict of law principles. Any dispute arising from these Terms will be subject to the exclusive jurisdiction of the courts in New Brunswick.

13. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.