Pre-orders open every Sunday and close by Thursday 11:59 PM. Deliveries are made on Saturday.
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Refund and Returns Policy
Home Refund and Returns Policy
1. Introduction
 

At MyCravings, customer satisfaction is our top priority. We are committed to delivering meals that meet our high standards of freshness, quality, and taste. Because our products are freshly prepared and perishable, we do not accept r

2. Refund & Return policy

Due to the perishable nature of our products, MyCravings does not offer refunds or returns on food orders once they have been delivered or picked up.

However, if there is an issue with your order caused directly by us — such as receiving the wrong item only. please contact us within 1 hour of receiving your order so we can review the situation appropriately.

3. Allergy & Food Disclaimer

Please be aware that our meals may contain or come into contact with common allergens including, but not limited to, peanuts, tree nuts, dairy, eggs, seafood, shellfish, wheat, soy, and gluten.

While we do our best to handle food carefully, MyCravings cannot guarantee a completely allergen-free environment. Customers with severe allergies or dietary restrictions order at their own discretion and assume all responsibility for any allergic reactions or health-related concerns.

4. Delivery & Pickup

Customers are responsible for selecting the correct delivery or pickup option at checkout and providing accurate contact and address information. We encourage customers to review their delivery details carefully at checkout to avoid such issues.

For deliveries:

  • Delivery times are estimated and may vary due to traffic, weather, or unforeseen circumstances.
  • Customers should be available to receive their orders during the selected delivery window.
  • Once an order has been successfully delivered to the provided address, MyCravings is not responsible for lost, stolen, or unattended orders.

For pickups:

  • Customers are expected to arrive within their selected pickup timeframe.
  • Pickup details and address would be provided after order confirmation.
  • Please have your order confirmation available upon pickup.
  • Orders not picked up within a reasonable timeframe may affect food quality, for which MyCravings will not be held responsible.
6. Delivery-Related Issues

If our driver is unable to complete delivery due to incorrect or incomplete address information, inability to contact the customer, or no one being available to receive the order, the order may be cancelled without refund or returned to us at the customer’s expense.

7. Contact Us

If you have any questions or need assistance, please reach out to us at: orders@mycravings.ca

We value your trust and will always strive to make your experience with MyCravings enjoyable and satisfying.

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