1. Introduction
At MyCravings, your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website and delivery services (collectively referred to as the “Service”).
By using our Service, you agree to the terms described in this Privacy Policy. If you do not agree, please discontinue use of our Service.
2. Information We Collect
We may collect and process the following types of information:
a. Personal Information
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Contact details: Name, email address, phone number, and delivery address.
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Order information: Food items ordered, delivery preferences, and order history.
b. Payment Information
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Payment details are processed securely by third-party payment providers.
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We do not store full credit or debit card numbers on our servers.
c. Technical and Usage Information
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Device and browser information: IP address, browser type, and operating system.
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Website analytics: Data about how you interact with our site (pages visited, time spent, etc.) collected through cookies or analytics tools such as Google Analytics.
d. Communication Data
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Records of communications you have with us (such as customer service inquiries, complaints, or feedback).
3. How We Use Your Information
We use your information to:
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Process and deliver orders efficiently and accurately.
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Communicate with you about your orders, updates, or delivery confirmations.
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Send marketing or promotional messages (only if you have opted in).
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Improve our website, services, and user experience based on feedback and analytics.
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Comply with legal obligations, such as tax, food safety, and consumer protection requirements.
We will not sell, rent, or trade your personal information.
4. Data Sharing
We may share limited information with trusted partners who assist in operating our business, including:
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Payment processors (to handle secure transactions).
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Delivery partners (to fulfill and deliver your orders).
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IT and analytics providers (to support system maintenance and performance).
All third parties we work with are required to keep your data confidential and use it only as directed by us.
5. Data Security
We implement technical, administrative, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction.
These measures include secure connections (SSL), password protection, and restricted data access.
While we take all reasonable precautions, no online platform can guarantee absolute security. You share information at your own risk.
6. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
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Remember your preferences and past orders.
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Analyze website performance and traffic.
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Personalize your browsing experience.
You can disable cookies through your browser settings, but doing so may affect site functionality or ordering features.
7. Data Retention
We retain your information only as long as necessary to:
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Complete your orders and provide our Service.
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Maintain business and financial records in compliance with applicable laws.
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Resolve disputes or enforce our Terms of Use.
When no longer needed, data is securely deleted or anonymized.
8. Your Rights
You have the right to:
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Access the personal information we hold about you.
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Request correction of inaccurate or incomplete data.
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Request deletion of your personal information, subject to legal or contractual restrictions.
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Withdraw consent to receive marketing emails at any time by clicking “unsubscribe” or contacting us directly.
To exercise these rights, please contact us at: orders@mycravings.ca
We will respond to your request in accordance with applicable privacy laws.
9. Children’s Privacy
Our Service is open to all customers. However, we do not knowingly collect personal information from children without the consent of a parent or guardian. If you believe a child has provided us with personal information, please contact us, and we will promptly remove it.
10. International Data Transfers
MyCravings operates primarily within Canada. If your information is transferred or processed outside Canada (e.g., through third-party providers), we ensure appropriate safeguards are in place to protect your data in accordance with PIPEDA (Personal Information Protection and Electronic Documents Act).
11. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements.
The most current version will always be posted on our website with the “Last Updated” date at the top.
Your continued use of our Service after updates constitutes acceptance of the revised Policy.
12. Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us: orders@mycravings.ca
We are committed to addressing your inquiries promptly and transparently.