1. Introduction
At MyCravings, customer satisfaction is our top priority. We are committed to delivering meals that meet our high standards of freshness, quality, and taste. Because our products are freshly prepared and perishable, we do not accept returns or offer cash refunds. However, in certain cases, we may provide a replacement meal to ensure your satisfaction.
2. Eligibility for Replacements
Replacements may be issued in the following situations:
The wrong meal was delivered.
The food was damaged or spoiled upon arrival.
A significant delay occurred beyond the scheduled delivery window due to an error on our part.
Each request is reviewed individually to ensure fairness and accuracy.
3. Reporting an Issue
If you experience an issue with your order, please notify us within 2 hours of delivery by contacting us at orders@mycravings.ca.
To help us resolve your concern quickly, please provide:
Your order number
A clear description of the issue
Photos of the meal or packaging (if applicable)
Requests submitted after 2 hours may not be eligible for review.
4. Resolution Process
Once your claim has been reviewed and verified, we may:
Send a replacement meal (subject to availability and delivery schedule)
Offer a discount or credit toward a future order, at our discretion
Please note: We do not issue monetary refunds under any circumstance.
5. Non-Eligible Situations
Replacements or credits will not be provided if:
The issue was not reported within 2 hours of delivery.
The meal was consumed or discarded before the issue was reported.
The dissatisfaction is based solely on personal taste preference and not on a verifiable quality or delivery issue.
The delivery failed due to incorrect or incomplete address information provided by the customer.
We encourage customers to review their delivery details carefully at checkout to avoid such issues.
6. Delivery-Related Issues
If our driver cannot complete delivery due to incorrect or missing information (e.g., wrong address, no one available to receive the order), the order will be marked as “delivered” or “attempted delivery failed” and no replacement will be issued.
In such cases, a redelivery may be arranged at an additional cost if requested within the same day.
7. Contact Us
If you have any questions or need assistance, please reach out to us at: orders@mycravings.ca
We value your trust and will always strive to make your experience with MyCravings enjoyable and satisfying.